Close up of a hand making a purchase with a smartphone in a shop.
groups Customer experience (CX)

Drive better CX with Trusted AI

Earn customer loyalty with more personalized experiences—enabled by next-generation AI for CX innovation.

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AI for CX: Customer loyalty

Stand out by truly knowing your customers

AI enables you to better understand, anticipate, and meet customer needs across the CX journey.

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Discover

Connect every customer interaction across platforms by harmonizing data for an accurate view of your CX.

  • Repair broken digital journeys
  • Achieve multi-touch attribution
  • Reduce customer service inefficiencies
  • Optimize onboarding programs

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Predict

Spot opportunities before they happen with plug-and-play models that anticipate customer needs and preferences across the customer journey.

  • Hyper-personalize experiences 
  • Predict intent to buy
  • Forecast and prevent churn 
  • Resolve and avoid customer dissatisfaction

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Activate

Reduce friction and increase loyalty by scaling personalized offers, service messages, content, and retargeting in real time through trusted automation.

  • Deliver contextual digital experiences in real time
  • Use predictive AI for retargeting and personalized offers
  • Equip agents with instantaneous service recommendations

Customer experience carries higher stakes than ever

Customer experience carries higher stakes than ever

Consumers are 3.5x more likelier to purchase more products and services from a brand after a positive customer experience. But 32% of customers will walk away from a brand they love after one bad experience.

Find more insights on how agentic AI is changing the CX landscape.

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AI for CX: Use cases

Get actionable customer signals with innovative AI solutions

Build your CX on trusted data and insights for better results.

AI for CX: Success stories

See how top companies succeed with Teradata

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Be ready for the future of CX innovation

Revolutionize your customer interactions by embracing the possibilities with AI. Find out how Teradata can help your organization explore groundbreaking AI opportunities today.



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